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About House of Iris
House of Iris Limited ("House of Iris", "we", "us" or "our") provides
specialist iris photography, conventional photography, digital image
editing, personalised artwork, prints, canvas products, ChromaLuxe®
metal prints, keepsakes and mobile photography experiences for private
and corporate events.
You can contact us at
admin@houseofiris.gi.
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Bookings and orders
A booking or order is not confirmed until we have accepted it. We may
confirm acceptance by email, message, written quotation, invoice or
another written confirmation.
You are responsible for providing accurate contact details, delivery
information, names, artwork selections, sizes and any other information
needed to complete your order. Please check all details carefully before
approving an order for production.
Where a deposit or advance payment is required, the amount and payment
terms will be stated before the booking is confirmed. Any additional
products or upgrades requested after the original booking may be charged
separately.
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Prices and payment
Prices shown on our website are in pounds sterling unless stated
otherwise. We may update prices from time to time, but a price already
confirmed for an accepted booking or order will not change unless you
request a change to the order or we have clearly made an obvious pricing
error.
Delivery, event attendance, additional editing, premium finishes,
additional irises and other optional extras may carry additional charges.
Any such charges will be explained before you commit to them.
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Iris photography sessions
Iris photography is a photographic and artistic service. It is not a
medical examination, eye test, diagnostic procedure or health assessment.
We do not diagnose medical conditions from iris photographs.
During the session you will be asked to position your head and eye so
that we can capture a detailed photograph. You must follow reasonable
safety and positioning instructions given by us. If you experience
discomfort, you should tell us immediately and we will stop or adjust the
session.
We may decline or stop a session where we reasonably believe that it
cannot be completed safely or where the subject cannot remain suitably
positioned for a clear image.
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Children and young people
A parent or legal guardian must approve a photography session for a child
or young person where required. The parent or guardian is responsible for
supervising the child during the appointment and for confirming any
artwork or product order made on the child's behalf.
We may decide not to proceed if a child is unable to remain still enough
for the photograph to be captured comfortably and safely.
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Editing and artistic appearance
Iris artwork is created through close-up photography and professional
editing. Our editing process may include cropping, isolating the iris,
removing reflections or surrounding eye detail, adjusting contrast,
refining colour balance and creating artistic compositions.
Every iris is different and results will naturally vary. Examples shown
on our website and social media are illustrative and cannot guarantee an
identical colour, pattern, brightness or final appearance for another
person.
Screen brightness, display calibration, print material and surface finish
can also affect how colours appear. In particular, canvas, glossy paper
and ChromaLuxe® metal may reproduce the same artwork differently.
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Digital artwork
Where your package includes a digital image, we will supply the finished
artwork in the format and resolution we consider suitable for the ordered
product or package. Unless expressly agreed, raw camera files, layered
editing files and working files are not included.
Once supplied, you may use your purchased digital artwork for personal,
non-commercial purposes, including personal social media use and personal
printing. You must not sell, license or commercially exploit our edited
artwork without our written permission.
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Prints and personalised products
Our physical products are produced from artwork created for a particular
customer and are therefore normally personalised. This includes iris
prints, canvas products, ChromaLuxe® metal prints, magnets, keychains and
other made-to-order products.
Please check the selected artwork, names, composition, print size and
delivery details before production begins. Once a personalised product
has entered production, changes may no longer be possible and amounts
already incurred may be non-refundable, subject always to your statutory
rights.
Minor variations in colour, crop, finish, dimensions and placement can
arise from manufacturing and are not necessarily defects. This does not
affect your rights where goods are faulty, damaged, not as described or
otherwise fail to meet legal requirements.
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Cancellations, changes and refunds
If you need to cancel or reschedule a photography session or event,
please contact us as early as possible. Any booking-specific cancellation,
rescheduling, deposit or event terms given to you in a quotation or
confirmation will form part of your agreement with us.
For remote or off-premises purchases, you may have statutory cancellation
rights. Those rights can differ where a service has begun at your express
request, digital content has been supplied, or goods have been made to
your specifications or are clearly personalised. Nothing in these Terms
removes any cancellation, refund or other consumer right that cannot
lawfully be excluded.
If we have to cancel a confirmed booking and cannot offer a suitable
alternative, we will refund amounts paid for the part of the booking we
cannot provide.
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Delivery and collection
Estimated production and delivery times are estimates rather than
guaranteed dates unless we have expressly agreed a guaranteed date in
writing. Delays can occasionally arise because of suppliers, couriers,
customs, weather or other matters outside our reasonable control.
You must provide a complete and accurate delivery address. If a parcel is
returned because the address supplied was incorrect, additional delivery
charges may apply before it is resent.
If a product arrives visibly damaged, please contact us promptly and keep
the packaging where possible. We may ask for photographs so that we can
assess the damage and arrange an appropriate remedy.
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Weddings, private events and corporate events
Event bookings are tailored to the venue, attendance time, anticipated
guest numbers and selected package. Your quotation or booking confirmation
may therefore contain additional event-specific terms.
The organiser is responsible for obtaining any permissions reasonably
required from the venue and for providing suitable access, space and
facilities that have been agreed with us. We are not responsible for
delays caused by restricted venue access, late running of the event or
circumstances outside our reasonable control.
Guest throughput is an estimate and can vary depending on guest movement,
cooperation, capture difficulty and the type of compositions requested.
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Copyright and image usage
Unless otherwise agreed in writing, House of Iris retains copyright and
other intellectual property rights in the edited artwork, layouts,
compositions, website content, branding and creative materials we produce.
Purchasing a digital file or physical product does not transfer copyright.
You receive a personal, non-exclusive licence to enjoy and share the
artwork for private, non-commercial purposes. Commercial use, resale,
merchandise production, advertising use or licensing to third parties
requires our prior written agreement.
We will not use an identifiable customer's iris photograph or finished
artwork in our advertising, portfolio or social media merely because the
customer purchased from us. Where we would like to use customer imagery
for promotional purposes, we will seek separate permission.
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Our website
We try to keep the website accurate and up to date, but photographs,
descriptions, availability and examples may change. Website content is
provided for general information and does not replace the details in an
accepted quotation or booking confirmation.
Links to external websites or social media platforms are provided for
convenience. We are not responsible for the content, availability or
privacy practices of third-party websites.
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Liability
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these Terms affects your statutory rights as a consumer.
Subject to those rights, we are not responsible for losses that were not
reasonably foreseeable when the contract was made, or for business losses
arising from a purchase made wholly for personal use. For business and
corporate customers, any additional limitation of liability may be set out
in the relevant quotation or contract.
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Events outside our control
We will not be responsible for delay or failure caused by events outside
our reasonable control, such as severe weather, transport disruption,
venue closure, power or communications failure, supplier failure,
government restrictions or similar events. We will take reasonable steps
to minimise the impact and communicate with you where appropriate.
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Privacy
We process personal data in accordance with our Privacy Policy, which is
available from the footer of this website. The Privacy Policy explains
how we handle contact details, bookings, photographs, finished artwork and
other personal information.
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Changes to these Terms
We may update these Terms from time to time. The version that applies to a
particular booking or order will normally be the version made available
when that booking or order was accepted, unless a change is required by
law or is expressly agreed with you.
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Governing law and contact
These Terms are governed by the laws of Gibraltar. Any dispute will be
subject to the jurisdiction applicable under Gibraltar law, without
depriving a consumer of any mandatory rights or protections available to
them under applicable law.
Questions, complaints or requests can be sent to
admin@houseofiris.gi.
